Office/Admin/Customer Service
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The Customer Service Representative, or CSR, will act as a liaison, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
ESSENTIAL FUNCTIONS:
• Responsible for providing high levels of customer service through accurate and timely response to customer order placement, credit requests, and other customer inquiries.
• Manage large amounts of incoming calls.
• Answer customer's questions about product quotes, prices, availability, and credit terms.
• Identify and assess customer's needs to achieve satisfaction.
• Handle customer complaints and provide appropriate solutions.
• Constant follow-up to the customer on estimates or quote prices, credit or contract terms and delivery dates.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account repayments.
• Obtain credit information about prospective customers.
• Support AR by investigating disputed payments and process credit memos as needed.
• Manage customer orders by maintaining accurate records of orders and communicating appropriate information to the internal team.
• Confirm changes are accurately entered into all systems and communications completed in a timely manner to our internal team and external customer as required.
• General office duties
• Other duties as assigned by management
MINIMUM EDUCATION, ABILITIESAND SKILLS:
• Proven Customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication and written skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent interpersonal skills
• Computer knowledge: Excel, word
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